pinup FAQ — Detailed answers on security, games, and withdrawals

A strong password should have at least 12 characters — combine lowercase and uppercase letters, numbers, and special characters (#, @, !, %). Do not use your pinup account password on any other site.

Avoid easily guessable information such as your date of birth, mobile number, or name. Changing your password every three to four months improves security further.

Change your password immediately. Then contact pinup 24/7 live chat support and report any suspicious transactions.

If there are active sessions on a device or browser you do not normally use, the support team will help you close them. For your security, use pinup only on trusted devices such as your own mobile phone.

Yes. pinup uses SSL encryption technology, which keeps your login details, personal identity, and transaction information secure. If you see a padlock icon and "https" in your browser's address bar, the connection is secure.

Our privacy policy details which information is stored and how it is used.

Phishing or clone sites often look like the real site but have a slight difference in the domain name (such as an extra character or a misspelling). Always access pinup from the correct address and avoid clicking on unfamiliar links.

If you come across a suspicious site or message, report it to pinup support. Always verify pages on social media that claim to be "official pinup".

Never share your OTP or bKash / Nagad / Rocket PIN with anyone — pinup support will never ask for this information. If someone claims to be a pinup representative and asks for your PIN or OTP, it is a scam.

If you receive such a contact, report it to support immediately and block that number or ID.

Public Wi-Fi (cafes, bus stations, shopping malls) is generally not safe because data can be intercepted on these networks. It is better to use your own mobile data or a password-protected home Wi-Fi.

If you must use a public network, make sure to log out after your session ends and clear your browser history.

In Chrome: tap the three-dot menu at the top right → Settings → Privacy and security → Clear browsing data → select "Cached images and files" and tap "Clear data".

You can also clear the browser cache from the Settings app on your mobile. After clearing the cache, reloading pinup usually makes the page load faster.

The pinup site is mobile-optimised, so it works fully in Chrome or Safari — deposits, games, and withdrawals all work in the browser.

pinup also has Android and iOS apps, which can be downloaded through the official channels. The experience is nearly the same whether you use the app or a browser.

pinup runs in the browser on all modern mobile devices — Android and iOS smartphones and tablets. On Windows and macOS computers, you can use it fully from Chrome, Firefox, or Edge.

Keep your browser updated to the latest version and make sure JavaScript is enabled for the best experience.

If the connection drops, the result of any round in progress is saved safely on the server. When the connection comes back, reload the page — the game will resume from where it left off or show the result of the completed round.

If a round is stuck or you notice a discrepancy in your balance, contact pinup support via live chat and provide the game name and time.

First, refresh the page. If that doesn't help, clear your browser cache and cookies and try again. Try temporarily disabling browser extensions, especially ad blockers.

Antivirus software can sometimes block games from loading. If the problem persists, try a different browser or let pinup support know your device and browser name.

Teen Patti: Played with three cards. A player places a bet and can play blind or after looking at the cards. The highest-value hand wins — a Trail (three of a kind) is the strongest hand.

Andar Bahar: A middle card is drawn, then the remaining cards are dealt to either "Andar" (inside) or "Bahar" (outside). Players bet on which side a card matching that value will appear.

Yes. In a live casino, a trained dealer sits in front of a live camera and runs the game — using real cards, a real roulette wheel, or a real baccarat table. Evolution, Pragmatic Play Live, Ezugi, and several other studios provide live games on pinup.

The game streams to your device and you place bets by pressing buttons on screen. The entire process happens in real time.

pinup has tables across different ranges — from low-stakes to high-stakes. Before joining any table, the minimum and maximum bet limits are clearly displayed, so check them before placing a bet.

The right approach is to choose a table that fits your budget — avoid betting more than you can afford.

Baccarat has two hands: "Player" and "Banker". You can bet on either one or on a "Tie". Cards are dealt to each hand and the one closest to 9 wins.

10, J, Q, and K are worth zero; Ace is worth 1. If the total of two cards is a two-digit number, only the right digit counts (e.g. 7+6=13 → value is 3). pinup has live baccarat tables from Evolution and Pragmatic Play Live.

Yes, pinup's live casino is optimised for mobile browsers. Video streams run smoothly on a 4G or good Wi-Fi connection.

The table, dealer, and betting buttons are all clearly visible on screen. On a slower connection, video quality may drop slightly but the game continues.

RTP stands for Return to Player — it is the percentage of total bets that a game pays back to players on average over the long term. It is a theoretical figure, not a guaranteed result for any single session.

For example, the Gates of Olympus slot has a maximum RTP of 96.50%. You can find more RTP information for various games on the pinup Slots page. A higher RTP is generally considered better for players.

"Pending" means your request is being processed. pinup usually completes withdrawals within 10 to 45 minutes, though it may take a little longer during busy periods.

Make sure your account is verified and that the mobile wallet number you are sending to is correct. If more than 45 minutes have passed, contact live chat with your tracking reference.

If you received a welcome bonus on pinup, you must wager that bonus amount 15 times before withdrawing. Example: a ৳1,000 deposit with a ৳1,500 bonus gives a balance of ৳2,500; you must wager ৳1,500 × 15 = ৳22,500 before withdrawing.

You can see how much wagering remains in your account's bonus tracker. Once the requirement is met, submit a withdrawal request the same way as usual.

The standard withdrawal time from pinup to bKash is 10 to 45 minutes. The same timeframe applies for Nagad, Rocket, and Upay.

There may be a slight delay late at night or during high-traffic periods, but the transaction will go through. If there is a problem, contact support with your request number.

Yes. For security reasons, withdrawals on pinup can only be made to the mobile wallet that is registered on the account and is in the player's own name.

Sending directly to a bKash, Nagad, Rocket, or Upay number belonging to someone else is not possible. Using the same wallet number for both deposits and withdrawals makes the process faster and smoother.

The minimum withdrawal limit on pinup is ৳800. A withdrawal request cannot be made if the balance is below this amount.

For deposits, the minimum amount is ৳100, which applies to all methods — bKash, Nagad, Rocket, and Upay. For more information about payments, visit the pinup Bet page.

If the request is still in "Pending" status, you can contact support and ask to cancel it. However, once processing has started, cancellation is generally not possible.

So double-check the wallet number and amount before submitting a withdrawal request. If incorrect details were entered, the support team will try to help.