pinup Responsible Gaming — Your safety is our priority
pinup believes that entertainment should have limits. We have put together a set of practical tools and guidelines so that gaming remains a source of enjoyment and does not become a source of stress or harm.
What is responsible gaming and why does it matter?
Gaming or betting is primarily a form of entertainment. However, for some people it can go beyond reasonable limits and cause financial, mental, or social harm. Responsible gaming means setting your own budget, keeping time in check, and not letting gaming take over your life.
pinup wants every user to enjoy gaming with awareness. That is why we have built tools to help you monitor and control your gaming habits.
Our Terms and Conditions contain detailed guidelines on gaming conduct and account use. Following these rules is mandatory for every user.
Keep your gaming under control
By logging in to pinup, you can activate these features directly from your account settings or let our support team know via live chat.
Set Deposit Limits
Set the maximum deposit amount on a daily, weekly, or monthly basis. Once the set limit is reached, no further deposits can be made during that period.
Take a Break
Pause your account for a set period of time — from 24 hours up to a few weeks. During this time, you will not be able to access your account.
Self-Exclusion
If you need a longer break, activate self-exclusion. Once active, your account is fully closed and you are also prevented from creating a new account.
When do you need to be careful?
If the signs below appear in you or someone you know, it is time to seek help.
Feeling financial pressure
Repeatedly placing larger bets to recover lost money, or being unable to meet daily expenses or family responsibilities — these are important warning signals.
Mental distress
Feeling anxious or irritable when unable to play, or constantly thinking about gaming — these are early signs of addiction.
Hiding from family and friends
A tendency to conceal gaming habits or the amount spent from family and close ones is a sign of a problem.
Tips for enjoying gaming in a healthy way
Responsible gaming does not mean giving up gaming — it means playing with awareness. Follow the tips below and gaming will always remain a source of enjoyment:
- Set a budget before you start playing and never go beyond that limit.
- Set a time limit — take regular breaks instead of playing for hours on end.
- Avoid the temptation to place bigger bets to recover lost money.
- Remember — gaming is not a source of income, it is entertainment only.
- Make decisions with a clear head rather than betting out of emotion.
- Maintain balance with other leisure activities — keep time for family, friends, and hobbies.
- Never game with borrowed money or by taking loans.
To learn more about pinup, visit our About Us page, which outlines the platform's core values and commitments.
Support your loved ones
If a family member or friend is struggling with a gaming problem, being there for them is the most important thing. Some advice:
- Talk with empathy rather than anger or accusation.
- It is better not to provide financial support for their gaming fund.
- Encourage them to see a professional counsellor.
- Seek support from a counsellor yourself as well — this can affect family members too.
Where to go for help?
Acknowledging a problem takes courage. The support options listed below are always open to you.
pinup Live Chat Support
Our support team is available 24 hours a day, 7 days a week in both Bangla and English to assist with self-exclusion, account closure, and setting limits. Contact us via the site's live chat.
Email Support
If you prefer not to use live chat, write to us in detail by email. Our team will respond as quickly as possible and take the necessary steps. Email address: [email protected]
Professional Counsellors
If gaming addiction seems serious, seek help from a mental health specialist or addiction counsellor. This service is available through a family doctor or local hospital.
pinup's Commitment
pinup is not just a gaming platform — it is a service committed to the safety of its users. We keep every user's information secure. Our Privacy Policy explains how your personal information is stored and used.
We never assist underage individuals in creating accounts and reserve the right to suspend accounts when suspicious activity is detected. When self-exclusion is activated, it is applied promptly, and promotional communications are also stopped during the exclusion period.
Answers to more general questions about responsible gaming can be found on our FAQ page.