pinup Terms and Conditions

These terms and conditions ("Terms") govern the relationship between pinup and its users. Reading these Terms in full is mandatory before using any services provided on pinup's website, mobile application, or any other platform.

By accessing the site, opening an account, or using any service, the user is considered to have read, understood, and fully accepted these Terms. If you do not agree with these Terms, you may not use any service on the site.

1.1 Definitions

• "Site" refers to all digital platforms of pinup.
• "User" or "Member" refers to any registered account holder.
• "Services" refers to casino games, sports betting, live dealer games, and other gaming features.
• "Account" refers to a user's personal registered profile.
• "Funds" refers to the balance deposited in an account.

1.2 Applicability

These Terms apply to all types of services. Specific promotions or events may have their own separate terms, which will apply alongside these general Terms. In case of conflict, the specific terms will take precedence.

2.1 Age Requirement

To open an account on pinup and participate in any gaming or betting activity, the user must be at least 21 years of age. No one may create an account on behalf of a minor, and minors must not be given access to the site.

2.2 One Account Policy

Only one account per person is permitted. If the same person creates multiple accounts, all accounts will be closed and funds may be seized. Having the same device, IP address, or payment method linked to multiple accounts will be flagged as a policy violation.

2.3 Registration Information

Accurate, complete, and up-to-date information must be provided when creating an account. Providing incorrect or false information may result in account cancellation. If any information changes, the account must be updated as soon as possible.

2.4 Password and Security

It is the user's own responsibility to keep their account password confidential. If a password is shared with anyone or unauthorized access to the account is suspected, our support team must be notified immediately. The account holder is responsible for all activity on the account.

pinup reserves the right to verify a user's identity, age, and payment details at any time. The verification process may begin when suspicious activity is detected or when a withdrawal is requested.

3.1 Required Documents

• A clear copy of National ID (NID) or passport
• OTP for mobile number verification
• Proof of ownership of the payment method

3.2 Failure to Verify

If the required documents are not provided within the given time, the account may be temporarily suspended and withdrawals may be held. pinup is not obliged to process large withdrawals without full verification.

All financial transactions are processed through secure SSL encryption. Popular mobile banking methods in Bangladesh can be used for deposits and withdrawals on pinup.

4.1 Deposits

• Minimum deposit: ৳100 (per method)
• Accepted methods: bKash, Nagad, Rocket, Upay
• Deposits must be made only from a payment account registered in your own name
• Deposits through third parties are not allowed

4.2 Withdrawals

• Minimum withdrawal: ৳800
• Accepted methods: bKash, Nagad, Rocket, Upay
• Standard processing time: 10–45 minutes
• Withdrawals can only be made to the same method used for the deposit

4.3 Suspicious Transactions

If money laundering or fraud is suspected, pinup reserves the right to suspend any transaction and notify the relevant authorities. If suspicious activity is proven, the account and funds may be seized.

pinup offers promotional deals from time to time. Each promotion has its own terms, which are stated on the relevant page.

5.1 Welcome Bonus

New members may receive a 150% bonus on their first deposit, up to ৳15,000. The wagering requirement for this bonus is 15 times the bonus amount.

• Example: A deposit of ৳1,000 earns a ৳1,500 bonus, giving a total balance of ৳2,500. Before withdrawing, you must wager ৳1,500 × 15 = ৳22,500.

5.2 General Bonus Terms

• Bonuses may only be used on eligible games — some games may be excluded from bonus wagering
• If a withdrawal is made before the wagering requirement is met, the bonus will be cancelled
• Activating more than one bonus at the same time is not allowed
• The expiry period of each bonus will be stated separately in each offer
• If bonus abuse is suspected, pinup reserves the right to investigate the account

5.3 VIP Program

pinup's VIP program has three tiers: Bronze, Silver, and Gold. Each tier offers a weekly cashback benefit — up to 0.5% for Bronze, up to 1.0% for Silver, and up to 1.5% for Gold. Cashback is calculated based on the total net loss for the week. Full details of VIP benefits are available on the relevant page.

6.1 General Betting Rules

Once a bet is confirmed, it cannot be cancelled or changed, unless a pre-defined situation such as a technical error or event cancellation occurs. The outcome of all bets will be determined based on the applicable rules of the sport or game and the official result.

6.2 Errors and Technical Issues

If a server error, software bug, or other technical issue causes an incorrect result to be displayed, pinup reserves the right to void or correct that bet. Abnormal winnings resulting from a system error may be forfeited.

6.3 Cheating and Unfair Conduct

• Any form of cheating, arbitrage betting, or system exploitation is strictly prohibited
• Placing bets using bots or automated software is not allowed
• Using multiple accounts to take advantage of bonuses is not allowed
• If such activity is detected, the account and funds will be forfeited

6.4 Maximum Win Limit

There may be a limit on the maximum amount a member can win from a single bet or within a specific period. This limit is stated in the details of each game or event. pinup reserves the right to adjust this limit in specific cases.

pinup places the highest importance on responsible gaming. We believe gaming is a form of entertainment, not a path to addiction. To support this, pinup has put in place various protective measures. Members can visit the Responsible Gaming page to set deposit limits, take a break, or temporarily close their account.

7.1 Self-Restriction Tools

• Set daily, weekly, or monthly deposit limits
• Account break for a set period ("cooling-off" period)
• Permanent self-exclusion option
• Set session time limits

7.2 Protection of Minors

The minimum age to participate on pinup is 21. Parents are requested to use parental controls on devices to prevent minors from accessing this site.

8.1 pinup's Rights

pinup reserves the right to temporarily suspend or permanently close any account in the following situations:

• Violation of these Terms
• Providing a false identity or incorrect information
• Proven cheating or unfair conduct
• Suspicion of money laundering
• Proven to be a minor
• On the order of a court or authority

8.2 User Rights

A user may close their own account at any time. Contact the support team via 24/7 live chat or email for this. At the time of account closure, any balance earned through legitimate means and free of wagering requirements will be returned.

All content displayed on pinup's website and related platforms — including logos, designs, text, graphics, interfaces, software code, and databases — is the property of pinup or its authorized licensors and is protected by international intellectual property laws.

9.1 Prohibited Activities

• Copying, reproducing, or distributing any pinup content without permission
• Imitating the brand name or logo
• Reverse engineering the site's software
• Collecting data from the site through automated means

pinup provides its services on an "as is" basis and gives no guarantee of uninterrupted or error-free service. pinup will not be liable in the following cases:

• If a game or bet is affected due to internet disconnection or technical failure
• For issues relating to third-party services (payment gateways, game providers)
• For unforeseen cyberattacks or data breaches — where all reasonable precautions have been taken
• For losses caused by a user carelessly disclosing their own password or account information

Under no circumstances shall pinup's total liability exceed the user's actual deposits over the 30 days preceding the relevant incident.

pinup handles users' personal information with the utmost care. Detailed rules on the collection, storage, and use of personal information can be found in our Privacy Policy, which forms an integral part of these terms.

11.1 Use of Information

• For account management and identity verification
• For processing financial transactions
• For improving service quality and sending relevant promotions
• For meeting legal obligations

11.2 Data Security

All data is protected with SSL encryption. pinup does not sell or rent user information to third parties. However, it may be required to share necessary information with authorities to meet legal obligations.

pinup reserves the right to partially or fully amend these terms at any time. A notice will be posted on the site for significant changes. Continued use of the site after any changes will be considered acceptance of the updated terms.

If you have any questions about these terms, please visit our FAQ section or contact the support team via 24/7 live chat. To learn more about pinup, read our About Us page.

12.1 Dispute Resolution

If a dispute arises between a user and pinup, an attempt must first be made to resolve it by contacting the support team. If no resolution is reached within a reasonable time, further steps may be taken. pinup is committed to resolving all disputes amicably.

12.2 Language & Interpretation

These terms have been prepared in Bengali. If any ambiguity arises between versions published in different languages, the original Bengali version shall take precedence.