Your Privacy Is Our Responsibility

This privacy policy applies to all services on the pinup platform. When you use our website, create an account, make a deposit or withdrawal, or contact customer support, you voluntarily share certain information with us.

pinup operates services for users aged 21 and above residing in Bangladesh. Before reading this policy, we invite you to review our Terms and Conditions, which set out the full framework for using the service.

By continuing to use this website, you are considered to have agreed to the terms of this privacy policy. If you have any questions or objections, please contact us before using the platform.

pinup collects only the information necessary to operate its services. The types of information can be divided into two categories:

2.1 Information Provided Directly

• Name, email address, mobile number, and date of birth — provided during the registration process
• National ID or passport details — for identity verification (KYC) purposes
• Mobile banking details (bKash, Nagad, Rocket, Upay) — to process transactions
• Any information provided in writing or via chat with customer support

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and language settings
• Session duration, pages visited, and click patterns
• Information collected through cookies and similar tracking technologies

pinup uses the collected information for the following purposes:

• To create, verify, and manage accounts
• To complete all financial transactions, including deposits and withdrawals
• To detect and prevent fraud, money laundering, and other illegal activities
• To manage bonuses, promotions, and VIP benefits
• To provide customer support and technical assistance
• To improve the user experience and present relevant content
• To meet legal and regulatory obligations

Your information is never sold to third parties. However, it may be shared in a limited way with trusted technology partners who assist in providing the service (such as payment gateways), solely to complete transactions.

Your personal information is transmitted using SSL encryption technology and stored on servers in an encrypted state. pinup's security measures include:

• Industry-standard encryption protocols (TLS/SSL)
• Regular security audits and vulnerability testing
• Access controls — only authorised staff can view the information they need
• Automated alerts to detect suspicious logins or unusual activity
• Data backup and disaster recovery management

Data is generally retained for the entire period your account is active and, after account closure, for a defined period as required by law.

Cookies are used on the pinup website — a cookie is a small text file stored in your browser. Through cookies, we improve your browsing experience and ensure the functionality of the site.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security; these cannot be disabled.
• Functionality Cookies: Used to remember your language and preferences.
• Analytics Cookies: Help us review site usage to improve the service.

You can disable non-essential cookies from your browser settings, though this may cause some features of the site to not work properly.

Your personal information is never sold or rented to third parties for commercial purposes. Information may be shared in the following limited cases:

• Payment Processing: With mobile banking service providers such as bKash, Nagad, Rocket, and Upay, solely to complete transactions.
• Technology Services: Trusted technology partners involved in hosting, cybersecurity, and fraud detection.
• Legal Obligations: In response to a court order or a lawful request from a government authority.

In each case, the third party receives only the minimum information necessary for their work and is bound by a confidentiality agreement.

As a pinup user, you have the following rights over your own information:

7.1 Right of Access

You may ask us at any time what information we hold about you. Upon a request to customer support, the information will be provided within a set timeframe.

7.2 Right to Rectification

If any information stored in your account appears to be incorrect or outdated, you may request a correction. Changes can be made directly from account settings or through customer support.

7.3 Right to Erasure

You may request the deletion of your account and associated information. However, some information may need to be retained for a specific period due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted, for example if there is a dispute about the accuracy of the information.

pinup believes that every user has the right to enjoy gaming in a safe and responsible environment. For this reason, we monitor your gaming patterns — if signs of problematic behaviour appear, we can offer assistance.

Information collected for this purpose is used solely for user protection — never for marketing or commercial purposes. Our detailed Responsible Gaming guide explains how to set limits for yourself, take breaks, and self-exclude.

pinup strictly prohibits its services for anyone under the age of 21. We do not knowingly collect any information from minors.

The registration process includes an age verification step. If we become aware that a minor has registered by mistake, that account is closed immediately and any information collected is securely deleted.

This privacy policy may be updated from time to time due to changes in the service, improvements in technology, or legal requirements. If significant changes are made, a notification will be sent to the registered email address or a notice will be displayed prominently on the site.

Continued use of the service after a revised policy is published will be considered acceptance of the new terms. If you have questions about any aspect of the policy, you may find answers in our FAQ section, or contact customer support directly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our team is able to assist in both Bengali and English.